Hoe kunnen wij u helpen?

Als u vragen heeft over levering, factuur of iets anders, neem dan contact met ons op via +31(0)30-711 23 00 maandag - vrijdag tussen 10 - 12. U kunt ons ook schrijven en we zullen zo snel mogelijk reageren.

buy aid BV 


Kanaalweg 93 J

NL-3533 HH Utrecht


Voorraad & retouradres:

Kanaalweg 93 J

NL-3533 HH Utrecht


+31 030-7112300


General Data Protection Regulation (GDPR)

How we handle your personal information


buy aid cares for your personal integrity. In order for us to offer you products, we need to process your personal information. We protect your privacy and do not collect more information than needed. Nor do we sell the information to third parties.

This data protection policy explains how we collect and use your personal information. It also describes your rights and how you can claim your rights. By ordering or using our products, you accept our data protection policy and our processing of your personal information. You also agree that buy aid uses data communications to communicate and send information to you. It is important that you read and understand our data protection policy before ordering or using our products. If you have any questions about our data protection policy, you can always contact us at: dataskydd@buy-aid.com



What information do we collect?


Information you provide to us

You can directly or indirectly provide us with information about yourself and your company in a variety of ways, such as when you order our products or when you contact us on our website, by e-mail, letter or phone, when you sign up for newsletters or interact with our social media. We will contact you by e-mail or phone for a new campaign.

This information may be

Personal and contact information - Company name, registration number, address information, name, e-mail address, phone number.

Payment information - Invoice address, delivery information, reference, other billing information.


Information we collect about you

When you get in contact with us, we collect information like:

Person and contact information - Company name, registration number, invoice and shipping address, name, e-mail address, phone number.

Information about products - Details about the products you have purchased.

Historical information - Previous purchase, payment and credit history.

Information on how to interact with buy aid - How to use our products, including page response time, download error, how you reached and left the service, as well as order confirmation when we contact you.

Device information - IP address, language settings, browser settings, time zone,

geographic information, operating system, platform and screen resolution.

Geographic information - Your geographic location.



Information you provide as well as, for example, financial and historical information is necessary to enter into a contractual relationship with us or for other purposes. For example, it may be that we can improve our information to you, but also our products.


What do we do with the information?

Provide, make and improve our products.

All data is used to provide, perform and improve buy aids products and services to our customers. buy aid processes personal data for the following purposes based on the following legal grounds.



When you buy products from us

Category of tasks - Personal data

Company Information - Company / Organisation

Registration number

Address details (delivery & invoice)

Billing information

Contact details


Phone number

Legal basis: Perform our contractual commitment to you


Will we share your information further?

We will never sell your personal information to third parties without your permission.


We may share your personal information with suppliers or subcontractors in order to fulfill our commitments to you. We comply with legal, technical and organizational requirements to ensure that your information is handled securely.


Suppliers and subcontractors such as companies within the buy aid group may share your personal information with suppliers or subcontractors for the performance of our contractual obligations to you and for other purposes as set forth in this data protection policy.


Credit Reporting Companies and Similar Suppliers - Your personal information may be shared with credit reporting companies and providers of similar services in order to assess your creditworthiness.


Authorities - buy aid may provide necessary information to authorities such as the police, tax authorities or other authorities if we are required to do so by law or



if you have approved that we do. An example of legal obligation to provide information is for measures against money laundering and terrorist financing.


Others - Logistics and transport companies who deliver your goods.

Disposal - buy aid may share your information with third parties:

In case buy aid sells or buys business or assets, buy aid can come to submit your personal information to a potential seller or buyer of such business or such assets.


If buy aid or a substantial part of buy aids assets are acquired by a third party, can

Personal information about buy aid customers will be shared. We always strive to process your data within the EU / EEA. However, data may in some situations be transferred to, and processed in, non-EU / EEA countries. For example, by a company within the buy aids group or by another supplier or subcontractor. We will always take all reasonable legal, technical and organizational measures to handle your information at the same level as the protection offered within the EU / EEA.


How long do we save your personal information?

We save data as long as it is necessary to perform our contractual obligations towards you and as long as required by statutory storage times.



Right to access your data

You can request a copy of the information you would like to know and verify the information we provide have about you.


Right to rectification

You are entitled to correct incorrect or incomplete information about yourself.


Right to be deleted ("the right to be forgotten")

You are entitled to request the deletion of your personal data for those cases where the data is no longer available necessary for the purpose for which it was collected. However, there may be legal obligations for buy aid, which prevents us from immediately deleting parts of your data. These obligations comes from accounting and tax legislation, banking and money laundering legislation.


Change of data protection policy

We may update this data protection policy, if an update occurs, announce the change at: www.buy-aid.nl







Contact us

If you have questions about the data protection policy, please contact us at: dataskydd@buy-aid.com


Data responsible is buy aid  with registration number:24290168 ,

Address: Kanaalweg 93 J NL-3533 HH Utrecht.

kunderservice 3